Set Up Voicemail and Call Handling
Calling settings control the options available when a call is not answered and the voicemail tools offered to your user.
Where to find it: Admin → Settings → Phone or Calling
What to do
- Review the number and user assignment.
- Record or upload the greeting using the controls shown.
- Set the available missed-call or forwarding behaviour.
- Call the number from another phone and let it reach voicemail.
- Confirm the message and notification appear where expected.
Good to know
- Use a greeting that identifies the business and sets a realistic response expectation.
- Test again after changing a number assignment.
Was this article helpful?